Privacy Policy

At Steel Mountain Fire & Safety, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information, particularly as it relates to communications via phone, text, and email.

1. Information We Collect
We may collect and store the following information from you when you interact with our business:
Name
Phone number
Email address
Service address
Details related to your service needs

2. How We Use Your Information
The information we collect is used for the following purposes:
To schedule, confirm, and provide services
To send appointment reminders, service updates, and follow-up communications
To send promotional offers or service announcements via text or email (only if you opt in)
To respond to customer service requests or inquiries

3. Text Messaging Policy
By providing your phone number to Steel Mountain Fire & Safety, you consent to receive SMS (text message) communications from us related to:
Appointment confirmations and reminders
Service updates or technician arrival alerts
Follow-ups on service quality
Special offers or promotions (only if opted in)
Message and data rates may apply. You can opt out at any time by replying “STOP” to any text message we send. You may also contact us directly to be removed from our texting list.

We do not share your phone number with third parties for marketing purposes.

4. Email Communication
By providing your email address, you consent to receive communications from us via email, which may include:
Service confirmations and invoices
Customer support responses
Occasional updates or promotions (only if you opt in)
You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and is only accessible by authorized personnel.

6. Third-Party Services
We may use trusted third-party service providers to help us operate our business (such as appointment scheduling software or email marketing platforms). These third parties are contractually obligated to protect your data and use it only for the intended purpose.

7. Your Rights and Choices
You have the right to:
Opt out of receiving text messages or emails
Request access to the personal information we have about you
Request correction or deletion of your personal information

To make any of these requests, please contact us at:
Steel Mountain Fire & Safety
P.O. Box 74, Cary, NC 27512
(833) 686-3473
[email protected]

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.